Kindly reply to our engineers and provide them with the requested information, so they can speed up the process. The engineer recommended you to reinstall the Bitdefender Mobile Security application and provide specific details that could help the investigation, as this behavior is not encountered by all users, so we have a number of reports and even though the developers are analyzing them in the same context, there are different specifications such as device model, OS version, device condition, battery health, app version and accessibility settings, that are also necessary in the troubleshooting process. This is a known situation currently under investigation, as stated by the engineers' in their response to you (taken from the open case):īitdefender is still investigating this matter, as it is not clear the aspect of the actual battery drainage. Your ticket has been escalated to Tier 3 Technical along with all the reports our Support Teams received so far on this matter. Fill in the required information then hit the create account button, making sure the password is at least eight.

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Bitdefender on iphone